Terms of Service

• “Account” means the account you register to access the Service.
• “Customer Data” means information, materials, and content that you or your authorized users submit to, upload to, or configure within the Service.
• “Outputs” means the insights, results, summaries, scores, and other materials the Service generates or makes available to you.
• “Workspace” means the organizational container in which your Account, users, configuration, and data reside.
• “Subscription” means a paid plan that grants access to the Service for a defined term.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You may not use the Service if you are barred from doing so under applicable law, or if you have been previously suspended or removed from the Service.

The Service is intended for business and professional use only. You agree to use it solely in connection with your trade, business, craft, or profession.

To use the Service you must register for an Account and provide accurate, current, and complete information. You are responsible for keeping your registration information up to date.

You are responsible for safeguarding your credentials, including any API keys, and for all activity that occurs under your Account. Do not share your credentials. Notify us promptly at hello@usehunch.co if you suspect any unauthorized access or use. We are not liable for any loss arising from unauthorized use of your Account that results from your failure to protect your credentials.

You are responsible for the acts and omissions of everyone you invite to or permit to use your Workspace, and for ensuring they comply with these Terms.

Access to the Service requires a paid Subscription unless we expressly state otherwise. Fees, plan limits, and billing frequency are described at the point of purchase. By subscribing, you authorize us and our payment processor to charge your payment method for all applicable fees.

Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. You may cancel at any time from your Account settings; cancellation takes effect at the end of your current billing period, and you retain access until then.

Except where required by law, fees are non-refundable and payments are not prorated for partial periods, downgrades, or unused capacity. You are responsible for all taxes associated with your Subscription, excluding taxes based on our net income.

We may change our prices or plan limits. For changes that affect a recurring Subscription, we will provide reasonable advance notice, and the change will take effect at your next renewal. If a payment fails, we may suspend or downgrade your access until payment is resolved.

Your Subscription may include limits, such as the number of accounts you may actively monitor. You agree not to exceed, circumvent, or attempt to circumvent these limits. We may enforce limits, throttle usage, or require an upgrade where usage materially exceeds what your plan permits, or where usage threatens the stability, security, or integrity of the Service.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during your Subscription term.

Except as expressly permitted, you may not resell, sublicense, or make the Service available to any third party as a standalone product or service.

You agree not to, and not to permit anyone to:

• use the Service for any unlawful, harmful, fraudulent, deceptive, or abusive purpose;
• use the Service or Outputs in a manner that violates any applicable law or regulation, including those governing marketing, electronic communications, unsolicited messages, data protection, and privacy;
• attempt to gain unauthorized access to the Service, other accounts, or our systems or networks, or probe, scan, or test the vulnerability of the Service;
• interfere with or disrupt the integrity or performance of the Service, or introduce any malicious code;
• reverse engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by law;
• copy, scrape, frame, mirror, or systematically extract the Service or its non-Output content, or use any automated means to access the Service other than through interfaces we provide;
• use the Service to build or train a competing product or service, or to benchmark it for a competitor;
• remove or obscure any proprietary notices; or
• misrepresent your identity or affiliation, or use the Service to harass, defame, or harm others.

We may investigate suspected violations and cooperate with law enforcement. Violation of this section may result in suspension or termination.

As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display your Customer Data solely as necessary to provide, secure, maintain, and improve the Service and to comply with law.

You are responsible for your Customer Data, including its accuracy and your right to submit it. You represent and warrant that you have all rights, permissions, and lawful bases necessary to provide your Customer Data to us and to have it processed as contemplated by these Terms.

We do not sell your Customer Data, and we do not disclose it to other customers.

The Service compiles and generates Outputs from information that is publicly available or otherwise lawfully accessible, together with information you provide. Outputs are provided for your business information only.

Outputs are provided on an “as is” basis. We do not warrant that Outputs are accurate, complete, current, or fit for any particular purpose, and Outputs may contain errors, omissions, or inferences. You are solely responsible for evaluating and verifying Outputs before relying on them, and you should not treat Outputs as the sole basis for any decision that has legal, financial, or similar consequences.

Subject to these Terms, you may use Outputs for your internal business purposes. You may not resell, redistribute, or make Outputs available to third parties as a standalone data product.

You are solely responsible for how you use the Service and Outputs, including any outreach, communications, or decisions you make. You must comply with all laws and regulations applicable to your use, including those governing electronic and marketing communications (such as anti-spam and calling laws), data protection and privacy, consumer protection, and employment.

Where you use Outputs to contact or engage with individuals or organizations, you are responsible for establishing a lawful basis for doing so, honoring opt-out and do-not-contact requests, and maintaining any required records and disclosures. You will indemnify us for claims arising from your failure to do so, as set out below.

The Service may allow you to connect or interoperate with third-party products and services that you use, such as messaging tools and customer relationship management systems. Your use of any third-party service is governed by that provider's own terms and privacy practices, and we are not responsible for third-party services.

When you connect a third-party service, you authorize us to exchange data with it as needed to provide the integration you have enabled. You are responsible for maintaining your rights and permissions to use those services and for any data you direct us to send to them.

The Service, including all software, interfaces, text, graphics, and design, and all related intellectual property rights, are and remain the exclusive property of Hunch and its licensors. Except for the limited license granted to you, these Terms do not transfer any right, title, or interest in the Service to you.

“Hunch,” our logos, and other brand features are our trademarks. You may not use them without our prior written permission.

If you provide us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback for any purpose, without obligation or compensation to you.

Each party may receive information that is confidential to the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as necessary to perform under these Terms. This section does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, is independently developed, or is rightfully received from a third party.

The Service and all Outputs are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that any defects will be corrected, or that Outputs will be accurate or reliable. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

To the fullest extent permitted by law, in no event will Hunch or its affiliates, officers, employees, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunity, arising out of or relating to the Service, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the claim.

These limitations are a fundamental part of the agreement between you and us and apply even if a limited remedy fails of its essential purpose.

You agree to defend, indemnify, and hold harmless Hunch and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses, including reasonable legal fees, arising out of or related to your Customer Data, your use of the Service or Outputs, your violation of these Terms, or your violation of any law or the rights of any third party.

These Terms remain in effect while you use the Service. You may stop using the Service and cancel your Subscription at any time.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without liability, if you breach these Terms, if your use poses a security or legal risk, if required by law, or if you fail to pay applicable fees.

Upon termination, your license to use the Service ends and we may deactivate your Account. Sections that by their nature should survive termination, including those relating to Customer Data ownership, Outputs, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law, will survive.

Following termination, we may delete your Customer Data in accordance with our data retention practices described in the Privacy Policy. You are responsible for exporting any data you wish to retain before your Account is deactivated.

We are continually improving the Service and may add, change, or remove features at any time. We may also update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or through the Service. Changes become effective when posted unless stated otherwise, and your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict-of-laws rules. Subject to the following, the state and federal courts located in Massachusetts will have exclusive jurisdiction over any dispute not subject to arbitration.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be finally resolved by binding arbitration on an individual basis, and not in a class, collective, or representative action, except that either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. You and we waive any right to a jury trial. Before initiating a dispute, you agree to first contact us at hello@usehunch.co and attempt to resolve it in good faith.

These Terms, together with the Privacy Policy and any order or plan details, are the entire agreement between you and us regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of it.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Neither party is liable for any delay or failure to perform due to causes beyond its reasonable control. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties. Notices to you may be sent to the email associated with your Account; notices to us should be sent to hello@usehunch.co.

Questions about these Terms can be sent to hello@usehunch.co.